FAQ
General
What makes Select Hotels so special?
Our hotels offer a wide range of accommodation for business and leisure travelers. All Select Hotels are centrally located and offer remarkable service and quality that will make your stay unforgettable. Book your preferred hotel room at your destination quickly and easily here and benefit from our savings offers.
The four-star Select Hotels have extensive business services for meetings, conventions and more. Plan your meetings and events with us within the framework of our many facilities. We offer professional planning at central locations for various events up to weddings.
At which locations is Select Hotels available?
We offer accommodation in Berlin, Bremen, Erlangen, Essen, Hamburg, Klagenfurt, Maastricht, Mainz, Oberhausen, Osnabrück, Rüsselsheim and Wiesbaden
Before your stay
How do I book a Select Hotel room?
You can always book quickly and relaxed at the best price via our homepage. By phone you can reach our reservation center at +49 40 6008080, where we are also happy to help you with any questions. Via e-mail we are there for you at reservation@novum-hotels.de.
Do I need to pay a deposit?
When you book a room you do not have to pay a deposit. Depending on your booking, we will take your credit card details as an assurance.
What is the minimum rental period?
Your minimum rental period is one day.
What is the maximum rental period?
Your maximum rental period is six months.
When can I check in?
On the day of arrival you can check in from 3 pm.
How does the check-in work?
Depending on the hotel, check-in takes place at the reception as usual or digitally.
When do I pay for my hotel room?
Depending on your booking, you either pay in advance or on arrival. You can find more details in your reservation conditions or ask our friendly reservation staff at +49 40 600 8080.
What are my payment options?
Conveniently pay in advance by bank transfer, PayPal, SofortÜberweisung or credit card. Not all payment methods are available for the bookings at all times. Please read the reservation conditions when booking or ask our friendly reservation staff.
Can I cancel my reservation?
According to our cancellation terms, it is possible for you to cancel your reservation. You can find out more in our terms and conditions.
Will I receive a full refund if I cancel?
You will receive a full refund according to our terms and conditions within the specified period.
What amenities can I expect in my apartment?
Select Hotels' include a bed, private bathroom with hairdryer, hand soap and shower, flat screen TV with satellite TV, safe and soundproof windows. For more details on individual amenities, please refer to the respective hotel pages on our website.
Is it possible to rent a parking space?
For an extra charge you can rent a parking space in almost all of our Select Hotels. While making your reservation, inquire if there is parking available and at what cost.
During your stay
Can I extend my stay?
We will be happy if you want to extend your stay with us. Just talk to our staff on site or call our reservation center at +49 40 6008080.
What time do I have to check out?
On the day of departure check-out takes place until 12:00 pm.
Will my room be cleaned?
Of course, we take care of the cleanliness of your hotel room and cleaning is done daily.
Is it allowed to smoke in the hotel rooms?
No, smoking is not allowed in the rooms of Select Hotels.